Article
Why CRM Implementations Fail, and How to Get Yours Right
Around half of CRM projects miss their goals, and the software is almost never the reason. Here is what really sinks a CRM implementation, and how to run one your team will use.
Business Process Automation
Business process automation connects your tools so repetitive work runs itself - reliably and visibly - instead of consuming your team's time by hand.
- 40+
- projects delivered
- 14
- industries served
- 9
- countries
- 100%
- code ownership
Deliverables
5, all yours
Timeline
8 to 14 weeks
Pricing
Fixed, up front
Team
Senior engineers
Location
Adelaide, worldwide
What it is
What you are actually getting.
Most BPA projects start with Zapier and end with a tangle no one wants to maintain. We design automation programs where workflows are typed, observable, and version-controlled , so they survive scale and team turnover.
Who it is for
Is this the right fit for you?
This is a good fit when
- Your team has 50 Zapier zaps and no idea which ones are still working.
- Manual data entry between tools is consuming experienced people's time.
- Process automation attempts have produced fragile, undebuggable workflows.
You probably do not need this yet if
- The process isn't mapped or stable enough to automate yet.
- A single off-the-shelf integration already covers the need.
How it works
A clear path from first call to launch.
- 01
Map then automate
Two weeks of process mapping. What gets touched, by whom, when, with what data. We surface the workflows worth automating and the ones worth deleting.
- 02
Typed workflows
Automations live in code (Inngest, Temporal, n8n, or custom). Inputs and outputs are typed, retries are explicit, failures are loud.
- 03
Operate the system
Every workflow has a dashboard, an owner, and an SLA. Automation that no one watches isn't automation; it's a hidden liability.
What you gain
The outcomes that matter to your business.
- Hours of manual data entry and handoffs removed each week.
- Automations you can see running, not a black box that quietly breaks.
- Fewer errors from copying data between systems.
What is included, signed off.
5 concrete deliverables
- A map of your manual work and what to automate first
- Reliable automations for your repetitive tasks
- Connected to your CRM, billing, messaging and files
- A dashboard showing each automation is running
- Clear plans for when something needs a person
The tools behind it
Built on proven, industry-standard technology.
These are our defaults for this work, the same tools trusted by companies worldwide. We swap any of them when your situation calls for something else.
- Node.js
- TypeScript
- PostgreSQL
- Zapier
- n8n
Industry applications
Business Process Automation for your industry.
Manufacturing
Order-to-cash and inventory workflows automated end to end.
Healthcare
Patient and case management shaped around clinical process.
Field services
Job scheduling, dispatch, and CRM in one system your crews use.
Wholesale
Quote-to-order CRMs that match your real sales motion.
Construction
Project, subcontractor, and compliance tracking in one system.
Education
Admissions and student lifecycle CRMs across departments.
Insurance
Policy, claims, and renewal workflows with a full audit trail.
Logistics
Order, fleet, and customer records unified across branches.
Why teams choose us
Senior engineers who have shipped this before.
No account managers, no offshore handoffs. You work directly with the people building your product, the same team from the first call to launch and beyond.
See our work40+
projects delivered
14
industries served
9
countries
100%
code ownership
How we engage
Fixed price, no surprises.
Fixed price
Scoped and quoted up front, so you know the cost before we start.
8 to 14 weeks
A clear timeline with working software to see along the way.
Senior team
Experienced engineers on your project, with support after launch.
You own it
Code, infrastructure, and accounts are 100% yours. No lock-in.
Where we work
Adelaide-based, working worldwide.
We work from Adelaide, South Australia, with clients across nine countries. For Australian clients we build to the Privacy Act 1988 and the Australian Privacy Principles, and can host your data in Australian regions where sovereignty matters. For global clients we align to the standards your market expects, such as GDPR.
Adelaide, SAPrivacy Act 1988GDPR-alignedData sovereignty
FAQ
Common questions, answered.
Still unsure? Ask us directly and we reply within one business day.
Last updated: 5 June 2026
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Related services
Often paired with this work.
Get in touch
Ready to get started with Business Process Automation?
Tell us the shape of your problem. We reply within one business day with a serious read, not a sales pitch.